Last updated: October 20, 2026
At Grow Next Marketing, we aim to deliver high-quality web design, app development, SEO and digital marketing services to every client. Because our work is service-based and often involves time, resources and third-party costs committed upfront, refunds are handled differently from a typical product purchase. This policy explains when refunds may or may not apply.
1. Advance / Booking Payments
Projects are initiated only after receiving an agreed advance or booking payment. This advance covers planning, resource allocation and initial work, and is non-refundable once the project has commenced.
2. Milestone-Based Projects
For web design and app development projects billed in milestones:
- Payments made for milestones that have already been completed and delivered are non-refundable.
- If you choose to discontinue a project before a milestone is completed, you will only be charged for the work completed up to that point; any remaining advance for that milestone will be adjusted or refunded at our discretion.
3. Monthly / Retainer Services
For ongoing services such as SEO, performance marketing and social media management billed on a monthly retainer:
- Fees already paid for the current billing cycle are non-refundable, as work and ad/campaign setup begins immediately upon payment.
- You may cancel future billing cycles at any time by providing written notice; no further charges will apply after the current cycle ends.
4. Third-Party & Ad Spend Costs
Amounts paid towards third-party costs such as domain registration, hosting, premium themes/plugins, app store fees, or advertising spend on platforms like Google Ads and Meta Ads are non-refundable, as these are paid directly to external providers on your behalf.
5. When a Refund May Be Considered
A refund may be considered, in part or full, in cases such as:
- We are unable to commence the project after receiving payment
- Duplicate payment made in error
- A significant failure on our part to deliver the agreed scope of work, as determined after mutual discussion
Approved refunds are processed within 7–14 business days to the original mode of payment.
6. Non-Refundable Situations
- Change of mind after work has commenced
- Delay in providing content, feedback or approvals from your end that stalls the project
- Dissatisfaction with results of marketing/SEO campaigns, as these depend on external factors like market conditions and platform algorithms, and are not guaranteed
- Services already delivered and approved by you
7. Cancellation Process
To cancel a project or ongoing service, please notify us in writing via email or WhatsApp using the contact details below. We will confirm the cancellation and, if applicable, share details of any adjustment or refund due.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
For any questions about refunds, cancellations or billing, please reach out to us:
